Communication could’ve been better. I dealt with four different suppliers at the same time as this one and there was some deficiencies in comparison. I understand that getting the product out of the door may take a bit long sometimes, but for a couple units I would’ve expected the lead time to be better that almost 20 days. As mentioned it would be good for the sales reps to regularly provide updates on the order, instead I had to constantly ask for updates, and the responses took a while to come back. The product is good but the experience could’ve been better. Please take this as constructive criticism.

excellent packaging. samples arrived in perfect condition.